Last Updated: 23/11/2025
Zuper LED (“we”, “our”, “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard data when you interact with our website, LED display products, customer support systems, and AI-powered tools.
We may collect the following personal information when you interact with us:
Name
Email address
Phone number
Company name
Billing or service details
Support request details
When you access our website or products, we collect:
IP address
Device type
Browser information
Location (approximate)
Log files & usage statistics
Interaction history with our AI support tools
For customers using Zuper LED displays, software, or support tools:
Device IDs
Installation details
Service or maintenance logs
Performance metrics (non-sensitive)
If you use the Zuper LED AI Chatbot, we may collect:
Queries you submit
System-generated responses
Uploaded documents or images (if applicable)
This helps improve support accuracy and product performance.
We may use the collected information for the following purposes:
To provide LED product demonstrations, support, and service
To respond to sales or technical inquiries
To manage and improve our website and AI-based tools
For product installation, troubleshooting, and maintenance
To enhance user experience and optimize product performance
To send updates, product announcements, or service alerts
To comply with legal or regulatory requirements
We do not sell your personal information to any third parties.
We may share information only under the following conditions:
Trusted partners providing:
Hosting services
Payment processing
Support ticket systems
AI or analytics tools
When required by:
Law enforcement
Court orders
Government authorities
In case of mergers, acquisitions, or restructuring, your data may be transferred as part of assets.
We implement strong administrative, technical, and physical safeguards to protect data, including:
Encryption
Secure servers
Access control
Regular security audits
However, no system can guarantee 100% security, and users are encouraged to practice safe internet practices.
We retain your information for:
As long as necessary to provide our services
As required for legal, financial, or operational purposes
Until you request deletion (where applicable)
Our website may use:
Cookies
Analytics tools
Tracking pixels
These help improve performance and personalize your user experience.
Users can disable cookies through browser settings at any time.
Depending on your region, you may have the right to:
Access your data
Request correction or deletion
Restrict data processing
Opt-out of marketing communications
Request a copy of your stored data
To exercise these rights, contact us at [Insert Support Email].
Our website may contain links to third-party websites.
We are not responsible for their privacy practices or content.
We recommend reviewing their privacy policies before providing any information.
Zuper LED products and services are not intended for children under 13.
We do not knowingly collect personal information from children.
We may update this policy from time to time.
Updated versions will be posted on this page with a revised “Last Updated” date.
If you have questions about this Privacy Policy or wish to make a request, contact us:
Zuper LED – Privacy Office
Email: sales@zuperled.com
Phone: +91 8985478418
Website: www.zuperled.com
Address: Plot. No:26, Anand Nagar, Hayathnagar, Hyderabad – 501 505
